[Hiring] Technical Customer Success Engineer @Airops

Role Description

We're looking for a Customer Success Engineer who will be responsible for two core functions: proactively maintaining and optimizing workflows for our highest-value customers, and providing expert technical support.

• Proactive workflow maintenance
  • Perform workflow reviews across your book of business
  • Audit, update, and migrate workflows to latest model versions and best practices
  • Work closely with Solutions Architects to ensure customers have the most up-to-date workflows and coordinate migrations when new models and features ship
  • Communicate recommended changes, timelines, and expected impact with customers
• Technical support excellence
  • Troubleshoot complex workflow issues
  • Guide customers building on AirOps with best-practice architecture

Qualifications

• 2–4 years in Support Engineering, Solution Engineering, Technical Account Management, Product, BizOps, or Analytics at a high-growth startup
• Proven track record running complex, multi-threaded customer programs in hybrid environments
• Hands-on experience with LLMs and AI techniques, including prompt engineering and retrieval
• Strong troubleshooting skills across APIs, data flows, and workflow orchestration
• Comfort with workflow automation tools like Zapier
• Analytical rigor with the ability to diagnose patterns and quantify impact
• Excellent project management using tools like Linear, Airtable, and Asana
• Clear, concise written and verbal communication
• Customer empathy and curiosity — you listen deeply, uncover root causes, and advocate for customer outcomes

Benefits

• Equity in a fast-growing startup
• Competitive benefits package tailored to your location
• Flexible time off policy
• Parental Leave
• A fun-loving and (just a bit) nerdy team that loves to move fast!