[Hiring] Technical Consultant @Experian

Role Description

As a Technical Consultant in Implementation, you will report to Experian Health, serve as a hands-on technical expert and subject matter authority for implementing complex healthcare software solutions.

• Advise clients and company partners, leveraging advanced technical knowledge of Healthcare Revenue Cycle and Experian Health solutions.
• Apply modern AI capabilities to provide impactful results, configure and implement Experian Health software solutions for clients.
• Focus on deploying Experian's software solutions for both front-end patient access and back-end revenue cycle management operations within healthcare organizations.
• Be the expert for implementing Experian's complex software solutions across patient access and revenue cycle management workflows, providing deep technical insights and guidance.
• Lead technical discussions for product integrations and solutions spanning multiple technical applications.
• Consult with clients and internal partners, explaining complex solution methodologies and implementation results to both technical and non-technical audiences.
• Present technical concepts to non-technical audiences, distilling details into clear, relevant business narratives.
• Use AI and generative AI tools (e.g., Copilot, ChatGPT) to provide the latest healthcare solutions and support client adoption of Experian's advanced capabilities.
• Document and analyze client requirements, contributing to end-to-end implementation success with a client-first approach.
• Manage multiple high-profile, complex technical implementation projects concurrently.
• Collaborate with project managers, product managers, software development managers, and implementation teams to ensure delivery of solutions to customers.
• Conduct technical presentations, demonstrations, and workshops for clients and internal cross-team partners.
• Create comprehensive documentation for technical implementation operations and processes.
• Track technical project progress, manage timelines, and ensure all partners are informed and engaged, keeping projects on track to meet client KPIs.
• Advance goals related to implementation operations and recommend improvements based on performance data.

Qualifications

• 3+ years' healthcare revenue cycle experience in a hospital environment.
• 3+ years' experience in health software implementation consulting.
• Technical background with experience building scalable, cloud-native software solutions.
• Experience managing complex and cross-team projects in healthcare IT or related fields.
• Exposure to automation centers of excellence and enterprise-scale AI programs.
• Experience training.
• Epic and Cerner Oracle domain knowledge.
• Expertise in JIRA, Confluence, Salesforce, MS Office Suite, and Visio.
• Familiarity with cloud solutions (e.g., AWS) and enterprise-scale AI transformation programs.
• Knowledge of analytical techniques, decision tools, statistical analysis, machine learning, predictive modeling, and data mining.
• Up to 10% travel required.

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid or in-office.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.