[Hiring] Tech/Systems Support Analyst @IQVIA

Role Description

The Tech/System Support Analyst will play a critical role in providing first level support on workstations or for applications.

• Processes and provides first level support for technical assistance and resources from internal and/or external customers.
• Communicates with end users to clarify and define requirements.
• Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
• Maintains call information in database using commercial software.

Qualifications

• College certificate or equivalent experience (12 years of studies).
• Knowledge of Pharma industry is a plus.
• Previous experience in a Call Center with technology support or clinical a plus.

Requirements

• Spanish Native Speaker
• Fluent in English
• Fluent in Spanish
• Windows Operating System
• Microsoft Office

Benefits

• Access to cutting-edge technology and analytics tools.
• Opportunities for career development and growth.
• Participation in a diverse and inclusive workplace culture.