[Hiring] Tech Support & Float Youth Gaming Group Facilitator @Mud Club Inc.

Role Description

We’re looking for a Tech Support & Float Youth Gaming Group Facilitator who is comfortable with gaming, technology, and working with youth in a dynamic, fast-paced environment. This role blends behind-the-scenes tech support with in-session support and coverage.

• Support new members and families with onboarding, setup, and platform access so they can successfully join sessions.
• Troubleshoot tech issues for members during sessions, ensuring minimal disruption to gameplay and participation.
• Provide support during drop-in streams, helping members engage, navigate gameplay, and stay connected.
• Step into group sessions as needed to support or cover, helping maintain structure, engagement, and flow.
• Collaborate with OT staff and the broader team to ensure a smooth, consistent member experience.
• Monitor sessions and environments to support safety, inclusion, and positive interactions.
• Bring calm, responsiveness, and problem-solving to both technical and social challenges.

Qualifications

• Strong comfort with technology and troubleshooting (gaming platforms, devices, connectivity).
• Experience working with children and youth (camps, programs, schools, or therapy settings).
• Confidence navigating Minecraft and supporting multiple players at once.
• Ability to stay calm and solution-focused when things go wrong (because sometimes they will).
• Strong communication skills with both kids and parents.
• Flexible and adaptable — able to shift between tech support and session support as needed.

Requirements

• Bonus Points If You:
• Have experience with Minecraft (Java/Bedrock), Meta Quest, Teams, or streaming environments.
• Have training or experience in occupational therapy, OTA programs, or child development.
• Have supported onboarding, tech setup, or remote program delivery.
• Are comfortable jumping into sessions and leading or supporting gameplay when needed.

Benefits

• 100% remote
• Flexible, varied role with both tech and session work
• Be part of a warm, creative, and supportive team
• Use gaming as a tool to help kids build confidence and connection
• Yes, you get to play Minecraft — but with purpose

How to Apply

Complete the application form and questionnaire.