[Hiring] Tech Support @ProctorFree

Role Description

ProctorFree is an on-demand, easy-to-use, and cost-effective online proctoring solution for higher education institutions and professional organizations. Our support team is responsible for providing test takers around the world with live chat, email, and remote access based assistance 24/7/365.

We are looking for team members who are inquisitive & resourceful, using internal team member resources, common troubleshooting techniques, and analytical skills to serve our users via email and live chat. Responsibilities include:

• Walking new users through the process of getting started with ProctorFree.
• Troubleshooting hardware, software, and networking based technologies.

Our ideal candidate has worked in a technical troubleshooting capacity and can commit to 16 - 24 hours per week of availability. Candidates must have weekday and weekend availability and reside in North Carolina or South Carolina.

The pay for this position starts at $10 an hour, paid bi-weekly, with a pay increase to $12 an hour after 90 days, contingent on a review of work completed.

Qualifications

• Care about test takers and their experience.
• Happy to help new users get started with ProctorFree.
• Fluent in written English.
• Excellent communication skills, especially in a remote team.
• Experience troubleshooting macOS and Windows computers.
• Excellent customer service skills with a polite, patient, caring, calm, and professional demeanor.
• Able to communicate clearly and professionally with both technical and non-technical individuals.
• Reliable and on time for scheduled work hours and meetings.
• Typing speed of 50+ WPM.
• Flexible schedule.
• Must have a desktop or laptop with a Webcam running Windows 11 or macOS 15+.
• Must have High Speed Internet access (25 Mbps Down | 5 Mbps Up).

Requirements

• Must reside in North Carolina or South Carolina.
• Must have weekday and weekend availability.
• Must be available at least 16 - 24 hours per week.

Benefits

• Starting pay of $10 an hour, with a pay increase to $12 an hour after 90 days.
• Work remotely.