[Hiring] Team Leader, Customer Success @Semrush

Role Description

This role involves leading the Customer Success team for APAC markets at Semrush.

• Lead and develop a team of Customer Success Managers across APAC, driving performance against retention and growth targets
• Coach the team on strategic account planning, executive engagement, and QBR excellence
• Support complex renewals, escalations, and enterprise-level conversations
• Partner with Sales on forecasting, pipeline visibility, and regional account strategy
• Manage a portfolio of 10–15 strategic enterprise customers
• Build strong executive relationships and act as a trusted advisor
• Own renewal and expansion strategy in partnership with Sales
• Deliver impactful QBRs demonstrating ROI and growth opportunities
• Proactively identify and mitigate churn risk
• Drive onboarding, adoption, and measurable business outcomes
• Translate customer data into strategic insights and action plans
• Advocate for customer needs internally and influence product and experience improvements
• Contribute to regional strategy and continuous improvement initiatives

Qualifications

• Professional-level fluency in Korean and English
• 7+ years of experience in Customer Success, Account Management, or related roles within SaaS or MarTech
• 2+ years of people management or team leadership experience
• Proven track record managing enterprise-level customers with complex stakeholder structures
• Demonstrated success driving renewals, retention, and expansion revenue
• Experience creating and executing customized enterprise success plans
• Strong commercial acumen and experience supporting contract negotiations
• Strong analytical skills with the ability to translate data into executive-level insights
• Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences
• Strong understanding of digital marketing technologies (SEO, SEM, content marketing, analytics, CRM, marketing automation)

Requirements

• Experience with enterprise SEO and competitive intelligence platforms
• Experience supporting large global brands in highly matrixed organizations
• Background in pipeline management and forecasting in partnership with Sales
• Experience operating in a fast-scaling global organization
• Familiarity with digital lifecycle programs and customer engagement automation
• Experience working across multiple APAC markets

Benefits

• Flexible working hours
• Unlimited PTO
• Flexi Benefit for your hobby
• Employee Support Program
• Loss of family member financial aid
• Employee Resource Groups
• Meals, snacks, and drinks at the office
• Corporate events
• Teambuilding
• Training, courses, conferences