[Hiring] Team Lead, Service Delivery @Percepta

Role Description

As a Service Delivery Team Lead remotely in the United States, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

In this role, you’ll support and motivate your team to ensure they’re on track to meet goals. You’ll work to answer associates’ questions, issues, and customer escalations while ensuring quality customer experience on every call as you’re the first line manager for your team.

You’ll report to the Service Delivery Manager and are expected to:

• Coach associates to ensure achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects.
• Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team.
• Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done.

Qualifications

• Associate degree, technical school, or equivalent work experience.
• Continuously promote a performance-driven culture and always work towards reaching for amazing.
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
• Consistently mentor and inspire others.
• Customer-focused mindset.
• Computer savvy.

Requirements

• Knowledgeable, encouraging, supporting, and present leadership.
• Diverse and community-minded organization.
• Career growth and lots of learning opportunities for aspiring minds.
• Competitive compensation, performance bonus opportunities, and benefits.

Company Description

Our business is about making customers happy. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.

TTEC is proud to be an equal opportunity employer. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology but also humanity.