[Hiring] Team Lead, Operations @Lifepoint Health

Role Description

The Operations Team Lead is responsible for maintaining and overseeing the workflows assigned to their team. The Operations Team Lead should utilize their expertise with billing and collections processes for the completion of complex assignments for the full cycle billing model, act as the liaison between the team members and leadership, and monitor the quality and quantity of performance measures for all employees. The Operations Team Lead will be responsible for maintaining client relationships by acting as the first point of contact for daily operational questions from the market billing coordinators. The Operations Team Lead will be dedicated to supporting the Operations Associates on servicing their assigned client across the full RCM spectrum.

• Monitoring and managing operations associate targets to assure timely and accurate billing and follow up that meet or exceed agreed upon SLA’s for assigned clients.
• Design in coordination with leadership, distribute, train and monitor the workflows for team members.
• Support and develop staff to ensure client and company expectations are being met.
• Assist with the onboarding and training process, provide on-going feedback to leadership specific to employee performance and assist with employee retention.
• Monitor work quality and maintain regular audit processes for internal employees.
• Respond to billing coordinators on any process related queries and manage all first level escalations while acting as the initial point of contact.
• Participate on client meetings/calls for all assigned clients.
• Provide management with updates on the biggest workflow trends and issues for their assigned clients and share the resolution plan.
• Serve as a front line back up to ensure work processes continue to flow when assigned staff are out of the office.
• Responsible for completion of client specific projects assigned by leadership.
• Ensure completion of all internal logs, vendor logs, and research complex issues to resolution.
• Lead, support, develop, and assist in retaining high-performance, passionate company employees, developing and implementing training programs to increase staff productivity where appropriate.
• Research and resolution of trends or client issues as assigned.

Qualifications

• Bachelor’s Degree, Associate’s Degree or equivalent in education or experience.
• 2+ years of experience in collections experience from multi-specialty group for physician billing.
• Prior leader experience.
• 3+ years of experience in Medical billing and/or collections experience in a healthcare or insurance environment.

Requirements

• Hourly range: $22.15+ per hour. The final agreed upon compensation is based on individual education, qualifications, experience, and work location.
• You must be authorized to work in the United States without employer sponsorship.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.