[Hiring] Team Lead Central Scheduling @Atlantic Health System

Role Description

AMG Specialty Call center is seeking a full time Lead to assist the department supervisor and manager. Responsible for coordinating appointments for patients and medical practitioners. Holds responsibility for coaching, developing and training schedulers. The Department Lead will also support the onboarding of new hires and provide ongoing training to current team members.

In this role, you will assist with new hire initial training, help reinforce department procedures and offer additional coaching to employees who need support. Strong communication skills, a positive attitude, and a passion for helping others succeed are essential. In addition, to provide support for various practices within AMG who are assigned to the call center.

Call intake will include:

• Triaging calls to determine urgency of appointment
• Scheduling of appointment
• Input of demographic and insurance information
• Registration

AMG Call Center hours of operation are 8:00am – 6:00pm Monday - Friday. Team member will be assigned to a 7.5-hour shift within those hours. Currently seeking Monday - Friday 10am-6pm at the Morristown, NJ corporate office. Team member will need to be flexible with assigned hours to allow adequate shift coverage for absences.

Principal Accountabilities:

• Assists the Supervisor/Manager in ensuring the day to day functions of the department are adhered to and completed.
• Serves as a liaison between the staff and department Management and should have their finger on the pulse of their team.
• Answers a large volume of incoming calls that will facilitate the transcribing of orders and scheduling of our patients in various modalities.
• Cross trains in various modalities as warranted by the department.
• Participates and passes training sessions.
• Serves as part of a virtual call center that will facilitate working from home as/if warranted.
• Other duties as assigned.

Qualifications

• Strong communication skills
• Positive attitude
• Passion for helping others succeed

Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

Company Description

Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time.

• We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania.
• Our mission is to deliver exceptional care recognizing the unique needs of all those we serve.
• Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.
• Our integrated network offers seamless access to Atlantic Health System’s entire health care continuum and our nationally and regionally ranked hospitals.
• In collaboration with Atlantic Health System, several of our practices offer urgent care and walk-in services.
• In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between.
• We make health decisions easier for patients with enhanced access to referrals.