[Hiring] TAPFIN – Resource Professional @Manpower

Role Description

The purpose of the Resource Professional role is supporting the subvendor/supplier program and its population and its day-to-day operations.

• Manage the day-to-day CWS operations for their respective portion of the program, including management of the requisition process for assigned client, prioritization of orders and requisitions, expedient issue resolution, and further refining throughout the process with emphasis on responsiveness and customer service.
• Responsible for maximizing customer satisfaction, maintaining and building new relationships, expectation management, and issue/conflict resolution.
• Establish and develop manager relationships within assigned clients and expand existing manager relationships to ensure maximum customer satisfaction.
• Help manage sub-vendor/supplier relationships for assigned clients, ensuring optimum customer satisfaction and quality of each placement.
• Fulfills client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities.
• Knowledgeable of and understands the contracted terms and conditions between TAPFIN and the client, including pricing and client rules of engagement.
• Responsible for ensuring resolution to day-to-day issues that arise among the contractor/subcontractor population.
• Financial and administrative responsibilities include supporting account growth targets and training and administration of VMS software.
• Client Hiring Manager and Supplier relationship development, including understanding client projects and driving stronger relationships with suppliers.
• Understand the RP role in Daily Sales Outstanding (DSO), including invoice process and error prevention.
• Participate in program expansion by reviewing opportunities with Hiring Managers.
• Presentation Skills: Making presentations to client hiring managers, suppliers, and internally.
• Communicates with program team, suppliers, and program sponsors, keeping them informed about contractors and client needs.
• Regularly contacts the client hiring manager to gather feedback and resolve issues.
• Work in conjunction with suppliers and client managers to coordinate onboarding and contract extensions.
• Ensure a “customer service” rapport with client managers and suppliers.
• Provide guidance to suppliers and managers regarding program guidelines and compliance requirements.
• Understand and explain the vision and objectives of the Program Management Office (PMO).
• Establish working relationships with PMO Director(s) and/or PM(s).
• Team Player: Effectively participates in a team environment.
• Your Typical Day includes requisition management, non-requisition management, monitoring program mailbox, and executing program SLAs.

Qualifications

• Minimum three years staffing industry experience in a vendor on-site or account management MSP role.
• Bachelor’s degree in business or related field or relevant business experience.

Requirements

• Preferably a minimum of one-year supervisory experience.
• French speaking.

Company Description

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees.

• Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy, age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, or other legally protected status.
• A strong commitment is made by each employee to ensure equal employment opportunity for all.
• Reasonable accommodation during the interview process can be provided.