[Hiring] Tamil Voice Process Associate @TestHiring

Role Description

We are seeking a motivated and customer-focused individual to join our team as an Entry-Level Tamil Voice Process Associate. This role is based in Chennai within our Administrative & Office department. The successful candidate will be responsible for providing excellent service and support to our Tamil-speaking customers, ensuring their inquiries are resolved efficiently and professionally. This position is ideal for individuals looking to start their career in customer service, offering an opportunity to develop strong communication skills and gain valuable experience in a supportive environment. We value dedication and a willingness to learn, and we are committed to helping our team members grow professionally.

• Handle inbound and outbound calls in Tamil with professionalism and clarity.
• Provide accurate information and resolve customer queries in a timely manner.
• Document all customer interactions and resolutions meticulously in the system.
• Escalate complex issues to the appropriate department for further assistance.
• Maintain a high level of customer satisfaction through effective communication.

Qualifications

• High School Diploma or equivalent; a Bachelor's degree is a plus.
• Prior customer service experience is an advantage, but not mandatory.
• Excellent interpersonal and communication skills.
• A positive attitude and a strong desire to help others.
• Ability to adapt to new processes and technologies quickly.

Requirements

• Fluency in Tamil and English, both written and verbal.
• Strong active listening and problem-solving skills.
• Ability to empathize with customers and provide patient assistance.
• Basic computer proficiency and ability to navigate multiple systems.
• Willingness to work in a dynamic team environment.

Company Description