[Hiring] Swedish-speaking Helpdesk Agent @Mercier Consultancy

Role Description

Mercier Consultancy is looking for a Swedish-speaking Helpdesk Agent to provide exceptional remote support for our restaurant platform. This role is fully remote and based in Greece, offering a unique opportunity to work in a dynamic environment while supporting Swedish-speaking clients.

As a Helpdesk Agent, you will assist restaurant partners and users with technical inquiries, troubleshoot platform issues, and ensure smooth operational experiences. Your expertise and language skills will play a vital role in maintaining strong customer relationships and enhancing client satisfaction.

• Provide remote helpdesk support to Swedish-speaking clients in the restaurant sector via phone, email, and chat
• Resolve technical questions and issues related to the restaurant platform efficiently
• Document all cases and client interactions in the support system accurately
• Guide clients in using platform features to maximize their benefits
• Collaborate with internal teams to escalate and resolve complex problems
• Collect client feedback to contribute to platform improvements
• Stay up to date with platform updates and relevant industry trends

Qualifications

• Fluency in Swedish and English, both written and spoken
• Strong communication and problem-solving skills
• Prior experience in helpdesk or customer support roles preferred
• Ability to work independently in a remote setup
• Good organizational skills and attention to detail
• Technical aptitude and willingness to learn new software tools
• Customer-oriented mindset with the ability to handle challenging situations calmly

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package (Flight, Transfer and Hotel)
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And More...