[Hiring] Swedish Customer Service Agent @Newstel GmbH

Role Description

Join the dynamic team at Newstel GmbH as a Swedish-speaking Customer Service Agent, where you will play a pivotal role in delivering exceptional service to our valued customers. This part-time, remote position offers the flexibility to work from anywhere in Portugal, while contributing to a company that values innovation and customer satisfaction.

As a key representative of Newstel, you will use your fluent Swedish language skills to communicate effectively, resolve inquiries, and enhance the overall customer experience. We are looking for motivated individuals who are passionate about helping others. At Newstel GmbH, we prioritise a supportive and inclusive culture where your growth and development are encouraged.

If you are ready to make a difference and be part of a forward-thinking organisation, we invite you to apply for this exciting opportunity to join our team of dedicated professionals.

Qualifications

• Be an expert speaker (C2) in Swedish
• Have a proficient level of English (all training will be delivered in English as a common language)
• At least 2 years of prior experience in a virtual customer service role
• Experience working in a fast-paced, consumer-facing environment
• Confident using technology, including contact centre tools (Zendesk desirable) and MS Office / Google Workspace, etc.
• Highly organised, proactive and solution-focused, with strong attention to detail

Requirements

• Ability to work from home
• Flexibility to support business needs as required (20 to 30 hours a week with some rotational weekend work)

Benefits

• Remote working
• Flexible working hours