[Hiring] Survey Interviewer @ICF

Role Description

ICF is hiring flexible part-time REMOTE Survey Research interviewers! The work supports vital health-focused surveys for our Federal and global health agencies. As a Survey Researcher at ICF, you’ll help collect data via specific telephone questions; the collected data is used to identify risks and monitor trends that allow our clients to deliver targeted effective health policy interventions.

This role is fully remote and part-time, approximately 20 - 29 hours each week. Hours of work can vary and the ICF Recruiter will provide schedule options.

Watch the video below for a preview of this role:

Job Preview: Survey Interviewers at ICF - ICF (wistia.com)

• Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system.
• Positively engage with members of the public and remain neutral and unbiased regarding their responses.
• Continue to build skills by learning from colleagues and your Team Lead who are there to support your progress and project goals.
• Must be able to sit for long periods of time.

Qualifications

• High school diploma/GED
• Must live within one of the following states to perform this role: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, New Hampshire, North Carolina, North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Montana, Louisiana, Idaho, Arkansas, & Alabama.
• Must pass criminal background check.

Requirements

• 6 months previous call center, customer service or collections experience strongly preferred.
• Previous experience collecting and recording data from the public.
• Active listening and communication skills, both written and oral. Must be able to enunciate clearly and coherently.
• Ability to positively engage with members of the public and remain neutral and unbiased during the phone interview.
• Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude.
• Ability to be flexible in a work schedule and to work limited overtime as necessary required.
• Clear telephone speaking voice and ability to read accurately from a script.
• Basic computer skills including keyboard skills and accurate data entry. Ability to type 30 words per minute.
• Fluent in reading, writing, and speaking in English.
• Must meet standard performance metrics.

Benefits

• Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.
• All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Company Description

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

• We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive.
• We are an equal opportunity employer.
• Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.