Support Technician @MCCi
Customer Service
Salary unspecified
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Job Type full-time
Posted 2d ago

[Hiring] Support Technician @MCCi

2d ago - MCCi is hiring a remote Support Technician. ๐Ÿ’ธ Salary: unspecified ๐Ÿ“Location: USA

Role Description

MCCi is looking for a Support Technician to join a growing team. The ideal candidate will thrive in a fast-paced work environment and have a passion for technology.

  • Work closely with product end users and provide them with the highest level of support and customer service.
  • Provide basic technical support to clients via email, phone, or other virtual methods.
  • Have a basic understanding of the organizationโ€™s products and services.
  • Respond quickly and effectively to requests received through the help desk.
  • Support multiple products and troubleshoot hardware.
  • Assist with platform and server upgrades.
  • Assist with network issues related to our software.

Qualifications

  • High School Diploma.
  • 1 year of customer service or call center experience.
  • Microsoft knowledge (Office, Workstation, Server SQL).
  • College level courses or vocational training, Computer Science knowledge preferred.
  • Electronic Content Management experience, preferred.
  • Desktop Support experience, preferred.
  • General knowledge of Windows Operating systems.
  • Strong time management skills and ability to multi-task.
  • Strong customer service and problem-solving skills.
  • Ability to support clients in a remote capacity.
  • Excellent communication skills.
  • Ability to learn and support technical systems and applications.
  • Organization skills and detail oriented.

Benefits

  • We really ARE more than a company! We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go.
  • WE ARE APPROACHABLE. Want to talk to a member of management or leadership, walk up and say hi.
  • WE TRUST YOU. We donโ€™t have a million rules because we believe you will embrace our Culture Code and make good decisions.
  • WE EMBRACE TECHNOLOGY! We love it, sell it, support it, use it, and need it.
  • WE DRESS COMFORTABLY. We need you to work hard, not wear a tie.
  • WE ARE KIND. Being kind, forgiving, empathetic, and respectful can change your life and everyone around you.
  • WE ENJOY OUR TEAM. Use your webcam, collaborate, build relationships, and recognize others for doing a great job. You work a lot; make the most of your time here.
  • WE VIRTUALIZE EVERYTHING. We strive for 100% inclusion of our remote teammates.

Company Description

MCCi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Support Technician @MCCi
Customer Service
Salary unspecified
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Job Type full-time
Posted 2d ago
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
Interview Completed โœ“
Offer Accepted โœ“
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