[Hiring] Support Team Specialist @DriveTime

Role Description

The Support Specialist is responsible for injecting and processing repair requests, uploading documentation, and coordinating tow requests submitted by business partners, customers, and internal departments.

• Facilitating communication between parties through email and internal systems
• Ensuring a smooth path toward a positive resolution for the customer

Qualifications

• High School diploma (required), Bachelor or Associate degree is preferred
• Experience working in an administrative role
• Meets quality production expectations while maintaining a high level of accuracy
• Comfortable balancing multiple tasks while using a variety of computer systems
• Commitment to teamwork and personal growth

Requirements

• Passionate and goal-oriented
• Excellent verbal and written communication skills
• Agile in a fast-paced environment
• Plays well with others in a high-functioning team environment
• Works well under time constraints with multiple time-sensitive requirements
• Fantastic problem solver
• Detail-oriented with a keen eye for accuracy and efficiency
• Feedback-driven, valuing open communication and continuous improvement

Benefits

• Work From Home with a conducive and quiet workspace
• Medical, dental, and vision insurance coverage
• 401(K) and company-paid life insurance policy
• Short and long-term disability coverage
• Growth opportunities with promotions available year over year
• Tuition reimbursement for professional development
• Wellness program with coaching and cash incentives
• Competitive pay across the organization
• Consistent work schedule Monday through Friday, with rotating Saturdays
• Game room with ping-pong and pool tables
• In-house gym for employee wellness
• Social events for team bonding
• Paid Time Off including wellness days and holidays