[Hiring] Support Team Member @Four Seasons Hosting LLC

Role Description

Four Seasons Hosting is expanding its Support Team! As a Support Team Member, you’ll assist clients with issues related to game servers, web hosting, VPS, and more. You’ll be the first point of contact for clients through tickets, live chat, or Discord, working closely with our Level 2 staff to ensure issues are resolved quickly and professionally. This role is fully remote and self-paced, ideal for those who enjoy troubleshooting and working with hosting environments.

Responsibilities

• Respond to support tickets via WHMCS, live chat, and Discord
• Troubleshoot and resolve issues related to:
  • Game servers (e.g., Minecraft, Rust, and others)
  • Web hosting (e.g., unblocking IPs, fixing website issues)
  • VPS and dedicated servers (e.g., storage increases, reboots)
• Escalate complex issues to Level 2 staff when necessary
• Provide timely, accurate, and professional responses to clients
• Maintain clear internal notes and communicate effectively with the team

Qualifications

• Must be 18 or older
• Comfortable working in a fast-paced, ticket-based environment
• Basic understanding of hosting, servers, or customer support processes
• Strong written communication and troubleshooting skills
• Willingness to sign a non-disclosure agreement (NDA)
• Ability to manage multiple client interactions efficiently and respectfully

Benefits

• $2 per ticket resolved, with opportunities to earn up to $10 per ticket based on performance and experience
• Free game servers for personal use
• Discounts on dedicated equipment and hosting services
• Opportunities for advancement and long-term growth