[Hiring] Support Specialist, Alignerr @Labelbox

Role Description

Join Labelbox as a Support Specialist on the Alignerr team, where you’ll play a vital role in ensuring a seamless experience for our elite network of AI experts. You’ll be the first point of contact for Alignerrs, managing inbound support queries, resolving issues efficiently, and escalating complex cases when needed. Your work will directly contribute to high-quality human feedback, which is essential for advancing AI. Beyond support, you’ll help refine onboarding processes, improve workflows, and collaborate with cross-functional teams to enhance the overall Alignerr experience.

• Ensure optimal Alignerr experience by monitoring and managing inbound support queries through the Intercom platform.
• Provide timely and accurate support by responding to Alignerrs' questions and issues, adhering to response time and quality standards.
• Facilitate efficient problem resolution by escalating complex problems to the relevant teams, ensuring detailed documentation of issues and steps taken.
• Support Alignerr onboarding by providing necessary information and support to new Alignerrs.
• Enhance support workflow by collaborating with cross-functional teams to improve processes and increase Alignerr satisfaction.
• Maintain and utilize knowledge resources by continuously updating and utilizing the knowledge base and support documentation.
• Contribute to AI advancement by ensuring high-quality human feedback through effective Alignerr support.

Qualifications

• Proven experience in customer support, ideally within a tech or service environment.
• Excellent communication skills, both written and verbal.
• Problem-solving skills and keen attention to detail to tackle challenges methodically.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Familiarity with customer support software such as Intercom is highly preferred.
• A strong passion for delivering outstanding customer service.
• A proactive nature, with the capacity to identify opportunities, tackle roadblocks, and drive execution with urgency and precision.
• Capability to provide stakeholders with clear, actionable updates, ensuring alignment and proactive issue resolution.
• Technical experience using productivity and logging tools.

Life at Labelbox

• Location: Join our dedicated tech hubs in San Francisco or Wrocław, Poland
• Work Style: Hybrid model with 2 days per week in office, combining collaboration and flexibility
• Environment: Fast-paced and high-intensity, perfect for ambitious individuals who thrive on ownership and quick decision-making
• Growth: Career advancement opportunities directly tied to your impact
• Vision: Be part of building the foundation for humanity's most transformative technology

Our Vision

We believe data will remain crucial in achieving artificial general intelligence. As AI models become more sophisticated, the need for high-quality, specialized training data will only grow. Join us in developing new products and services that enable the next generation of AI breakthroughs.