[Hiring] Support Specialist @Mplus Serbia

Role Description

We are seeking a passionate and tech-savvy Support Specialist to join us. This role involves providing on-call support, managing and troubleshooting hardware and software, and supporting new customer launches.

• On-call responsiveness to support inquiries, both virtually and in-person
• Managing, maintaining, and troubleshooting hardware and software across sites
• Setting up and installing hardware
• Inputting data for client sites
• New customer launch support
• Leading training sessions
• Creating templates to make communication more efficient
• Communicating technical details to users in layman’s terms

Qualifications

• Excellent English communication skills, both written and verbal
• Communicate effectively with customers to identify needs and provide solutions
• Strong critical thinking skills
• Self-driven, can operate independently, and respond to unexpected situations with confidence
• Able to manage multiple competing priorities
• Must have good Microsoft Office skills with a working knowledge of Teams, Word, and Excel
• Experience with various operating systems and POS systems is a plus
• Willingness to work primarily during night shifts, including weekends

Benefits

• Remote model of work
• Paid training
• Opportunity to work with a dynamic, fast-growing team
• Private health insurance
• Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)

Company Description

We're committed to bringing passion and customer focus to the business.