[Hiring] Support Specialist @ACD Connect, LLC

Role Description

We’re looking for Customer Support Specialists who bring empathy, accountability, and smart problem-solving to every interaction. If you genuinely enjoy helping others and thrive in a structured yet fast-paced environment, we’d love to meet you.

Compliance Note: Due to specific state and client contracts, we are unable to hire internationally or outside of New York State for this role. All applicants must provide documentation verifying identity and New York residency upon hire or offer of employment. Employees must remain within New York State while employed in this role.

Qualifications

• Fluency in standard (continental) French and English.
• Prior professional experience using French in a business or customer support context is preferred but not required.
• Proficient in continental or international standard French (e.g., as used in France, Canada, or other Francophone countries).
• Fluency in Haitian Creole alone does not meet the language requirement for this position.

Requirements

• Minimum 2 years of call center customer service experience.
• Strong communication and active listening skills.
• Ability to work independently in a fully remote setting.
• High attention to detail and comfort with technology.
• This is a "Bring Your Own Device" (BYOD) position. Employees are responsible for providing their own equipment.
• PC or Laptop must run Windows 10 or 11 (No Macs, Apple devices, Chromebooks, or tablets).
• USB Headset required for call clarity and noise cancellation.
• Webcam required for 100% on-camera training and team meetings.
• Reliable broadband connection (minimum 25 Mbps download / 10 Mbps upload).

Benefits

• Compensation: $21.00 – $23.00 per hour.
• Remote Stipend: Monthly stipend of $50.00 for Full-Time and $25.00 for Part-Time employees after 90 days of employment.
• Full-time employees are eligible for medical, dental, and vision insurance, 401(k), paid time off, and other company-sponsored programs.
• Part-time employees are eligible for select benefits, including paid time off, sick time, accident insurance, and other company-sponsored programs.
• Tiered PTO accrual (1 hour for every 30 hours worked per NY State law).
• Sick Time (up to 56 hours of paid sick leave).
• Access to 32 hours of immediate unpaid protected leave upon hire.
• Employee Assistance Program (EAP) for mental health and counseling.

Work Authorization

Must be legally authorized to work in the United States and able to provide documentation verifying identity and employment eligibility upon hire. We are not able to sponsor employment visas for this position at this time.

Screening & Compliance Requirements

Employment is contingent upon completion of required background and exclusion screenings, conducted in accordance with applicable federal, New York State, and New York City laws, including individualized assessment where required.

At-Will Employment Statement

Employment with the company is at-will and may be terminated by either the employee or the company at any time, with or without cause or notice, subject to applicable law.

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, familial status, domestic violence victim status, military or veteran status, citizenship/immigration status (to the extent protected by law), or any other protected status under federal, New York State, or local law.