[Hiring] Support Services Coordinator @Acentra Health, LLC

Role Description

Acentra Health is looking for a Support Services Coordinator to join our growing team. The Support Services Coordinator plays a pivotal role in providing comprehensive administrative and organizational support to various departments. With a keen focus on efficiency, this role extends support to assigned projects, departments, and areas, ensuring seamless administrative and clerical functions.

• This position is based in Virginia but may be filled remotely within the United States. Candidates will be expected to work during Eastern Time Zone business hours, with some flexibility.

Responsibilities:

• Support the intake process for Virginia Medicaid.
• Effectively manage internal and external communications for Operations and assigned departments, including prompt response to phone calls, skillful drafting of responses, meticulous report preparation, and the development of clear step-by-step processes.
• Coordinate and facilitate cohesive activities within the department, fostering collaboration with other departments and ensuring seamless communication with external customers.
• Take responsibility for preparing and regularly updating Physician Consultant schedules, ensuring accuracy and efficiency.
• Ensure correct, accurate, and prompt processing of all peer review referrals.
• Place incomplete cases in pending status for additional clinical information and track and suspend cases, as necessary.
• Provide courteous and prompt service to internal and external customers, prioritizing requests and assignments professionally to develop cooperative relationships and ensure customer confidentiality.
• Identify opportunities and recommend methods to improve service, work processes, and financial performance, including expense management.
• Assist in the implementation of quality improvement initiatives.
• Assist coworkers in completing tasks and assignments to ensure continuity of service, orient new coworkers, and actively support teamwork throughout the company.
• Coordinate appropriate activities within the department, to other departments, and with external customers.
• Perform other duties as assigned.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Qualifications

• High school diploma or equivalent
• 3+ years’ recent administrative assistant or secretarial experience

Requirements

• Prior experience in a healthcare and/or legal environment is helpful
• Familiarity with medical terminology is helpful
• Prior experience with electronic health records
• Prior experience in a member or provider facing role
• Advanced organizational and verbal/written communication skills
• Demonstrated project management skills
• Ability to handle multiple priorities efficiently
• Deadline-oriented, consistently delivering results on time
• Excellent interpersonal skills essential for effective collaboration
• Flexibility to work tactfully and diplomatically with a diverse group of personnel at all levels
• Proficient in computer skills, including Microsoft Office products, and other software programs in a Windows environment, with an emphasis on Excel
• Able to extract vital details from case files and proofread with accuracy
• Detail-oriented, ensuring precision in tasks and responsibilities

Benefits

• Comprehensive health plans
• Paid time off
• Retirement savings
• Corporate wellness
• Educational assistance
• Corporate discounts
• And more