[Hiring] Support Manager @Valsoft Corporation

Role Description

We're hiring an experienced Support Manager to lead a distributed customer support team within a complex and evolving SaaS environment. This role is ideal for a calm, process-oriented leader who can bring structure, accountability, and stability while earning the trust of a long-tenured team. You'll play a key role in improving support operations, reducing ticket response delays, and strengthening collaboration between Support and Engineering.

Location: Remote (Canada or USA)

The salary range for this role is approximately $90,000 USD, plus a target 10% bonus. Final compensation will be determined based on experience, skills, and location.

Qualifications

• Proven experience managing customer support or customer-facing teams within a technology or SaaS environment.
• Strong leadership skills with the ability to earn trust from experienced, change-resistant teams.
• Hands-on experience using Jira for ticket management, escalation handling, and operational tracking.
• Comfortable handling client escalations and serving as a senior point of contact for unresolved issues.
• Organized, patient, and motivated by improving operational processes and team performance.

Requirements

• Experience in B2B SaaS, enterprise software, or legacy software environments.
• Exposure to ERP, procurement, print, or marketing supply chain software industries.
• Experience with AI-enabled support tools or automation initiatives.

Benefits

• High-impact role with direct influence on customer experience and operational transformation.
• Collaborative environment working closely with Support, Engineering, and executive leadership.
• Opportunity to create long-term operational improvements within a growing organization.

Company Description

DemandBridge provides specialized software solutions that help marketing, print, and supply chain organizations streamline complex operational workflows. Their platform supports businesses with tools designed to improve operational visibility, optimize workflows, and simplify day-to-day processes in industries where efficiency and reliability are critical. With an established customer base across North America, DemandBridge operates in an environment where product stability and customer support directly impact customer success.

DemandBridge is part of Fluent Software Group (a Valsoft Corporation operating group), a global acquirer and operator of vertical market software businesses. We focus on specialized industries where expertise creates lasting advantages and long-term value.