[Hiring] Support, Help Desk @Welltower Careers

Role Description

The Support, Yardi Help Desk is an experienced and dynamic team player who will be on the front line of support for stakeholders using the Yardi Senior product suite. The ideal candidate possesses the ability to work cross-functionally to troubleshoot and resolve technical issues, answer stakeholder inquiries, and ensure requests are resolved timely and effectively. The Support, Help Desk will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.

Qualifications

• Ability to manage portfolios of work
• Solid understanding of project management and agile practices, with the ability to teach and coach others
• Keen ability to engage and work with different teams
• Strong interpersonal, conflict management, and communications skills
• Effective documentation and reporting skills

Requirements

• At least 3 years of experience in help desk or customer service support roles, preferably within a SaaS or senior housing software environment
• Strong knowledge of the Yardi Senior product suite is highly preferred
• Experience with help desk platforms, ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk)
• Basic troubleshooting skills with a solid understanding of web-based applications, SaaS products, and general IT systems
• Familiarity with property management software (Yardi) or experience in the senior housing industry is a plus
• Project Management and Technical Support experience

Benefits

• Competitive Base Salary + Annual Bonus
• Professional Growth
• Generous Paid Time Off and Holidays
• Pension Scheme + Profit Sharing Program
• Tuition Assistance Program
• Employee Stock Purchase Program – purchase shares at a 15% discount
• Comprehensive and progressive Medical/Dental/Vision options
• And much more!