[Hiring] Support Executive - IHA (In-Home Assessment) @Advantmed

Role Description

Advantmed is seeking highly organized and detail-driven (Remote) Support Executives to support our In-Home Assessment (IHA) operations. This role is responsible for coordinating administrative workflows, member activities, and provider visit logistics to ensure smooth field execution. This role is heavily focused on coordination, data accuracy, and operational efficiency in a fast-paced healthcare environment.

Work Schedule:

• Shift Hours: 4:00 AM – 1:00 PM PST / 5:00 AM – 2:00 PM PST
• Weekend Coverage: Occasional (1-2 weekends per month, as needed)

Key Responsibilities:

• Manage administrative workflows for member activities
• Coordinate pre-visit preparation, routing, and post pre-visit documentation
• Process and manage:
  • Member letters and communication workflows
  • Task routing and internal queues
• Support provider-related operations, including:
  • Visit coordination logistics
  • Gift card tracking and handling processes
• Perform routing and scheduling support for onshore provider visits using mapping tools
• Maintain accurate records, trackers, and system updates
• Assist in payroll preparation activities
• Ensure timely task completion while maintaining high data accuracy standards

Qualifications

• 2+ years of experience in administrative support, dispatching, or customer service roles
• Proficiency in Microsoft Excel and general computer applications
• Experience using routing/navigation tools (e.g., MapQuest, Google Maps)
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and meet deadlines in a structured environment
• Comfortable working early morning PST hours

Requirements

• Prior experience in a healthcare or medical environment
• Familiarity with care coordination or provider operations workflows
• Experience handling sensitive data in a HIPAA-compliant environment

Core Competencies

• Detail orientation and accuracy
• Time management and prioritization
• Process adherence and accountability
• Strong coordination and communication skills
• Adaptability in a fast-paced, remote work environment

Work Environment & Requirements

• Fully remote role within the U.S.
• Stable internet connection required
• Ability to work designated PST hours consistently

Compensation & Benefits

• Hourly Rate: $14.00 – $16.00 per hour (based on experience and qualifications)
• Comprehensive benefits package (medical, dental, vision, etc.)
• Company-provided laptop and external monitor