[Hiring] Support Engineer with Finnish @Stefanini EMEA

Role Description

Due to growth of our services, we are looking for a person to join our business as:

Support Engineer with Finnish.

If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!

Imagine a day at Stefanini - Take a look!

• You will talk with the clients (via email, chat and phone) in order to help them solve their IT issues: account password reset, Internet connectivity issues, emailing options etc.
• You will log in remotely to clients' computer in order to solve the software issues easily.
• You will document the issues that you deal with on a daily basis into the ticketing system.
• Troubleshooting hardware, software and network related issues.
• Escalating problems to the next level of support when necessary.

Qualifications

• Fluent Finnish and English.
• Eagerness to learn new technologies.
• Attention to details.
• Must be a problem solver.
• Positive, can do attitude and ability to work in a team.
• Strong communication skills.
• Ability to cope with stress and workload.

Requirements

• First experience in IT environment (nice to have).
• Technical skills: Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.

Benefits

• Private medical subscription.
• Soft skills and technical training for current and emerging products and technologies.
• A monthly budget for flexible benefits program.
• Special referral bonuses for recommending qualified candidates.
• Extra vacation days.
• Monday to Friday business working hours.