[Hiring] Support Engineer (SQL Experience) @Hire Overseas

Role Description

We’re looking for a Support Engineer with SQL experience who can operate as a true first responder between users and the product engineering team for a fast-growing healthcare technology platform. This is not a help desk role and not a purely reactive support position.

• Diagnose real production issues.
• Work directly inside technical systems.
• Partner closely with engineers to resolve problems quickly and correctly.
• Strong technical backgrounds preferred, especially from startup or high-agency environments.
• Enjoy owning problems end to end.

Qualifications

• 3 to 5+ years of experience in support engineering, software engineering, or data engineering.
• Demonstrated experience working in startups, agencies, or high-agency environments.
• Strong technical foundation with comfort working inside production systems.
• Working knowledge of SQL, APIs, logs, or scripting for investigation.
• Ability to operate independently and self-serve when solving problems.
• Clear written English with the ability to explain technical issues simply.
• Strong ownership mindset with urgency and attention to detail.

Requirements

• Prior experience as a software engineer, data engineer, or embedded support engineer (nice to have).
• Experience supporting SaaS, AI, or healthcare technology platforms (nice to have).
• Familiarity with tools like Slack, Linear, HelpScout, Notion, or similar (nice to have).
• Background in healthcare tech, RCM, or regulated software environments (nice to have).
• Experience working with APIs, integrations, or workflow-based platforms (nice to have).

Benefits

• Paid in USD (bi-monthly: every 15th and 30th).
• Up to 14 days of Paid Time Off annually (starting Day 1).
• Observance of Holidays per company guidelines.
• 100% remote setup.
• High ownership role embedded directly with product and engineering teams.
• Work on a healthcare platform where reliability directly impacts real patient outcomes.

How to Apply

• Your updated resume.
• A short 1–2 minute Loom video explaining your technical background and how you’ve handled production issues or user-facing technical problems in the past.
• Only candidates who submit a Loom video will be considered.

Application Process Overview

• Initial Application - Submit your application and complete our prequalifying questions.
• Video Introduction - Record a video introduction to showcase your communication skills and work experience.
• Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable).
• Recruitment Interview - Initial screening with our talent team.
• Executive Interview - Meet with senior leadership to discuss role alignment.
• Client Interview - Final interview with the client team you'd be supporting.
• Background & Reference Check - Professional reference verification.
• Job Offer - Successful candidates receive a formal offer to join the team.