[Hiring] Support Engineer @Allium

Role Description

Allium is building the System of Record for Onchain Finance. We ingest, verify, and standardize data across 140+ blockchains and 30+ petabytes of history. Our goal is to close four structural gaps that prevent blockchains from becoming systems of record:

• Semantic Gap: Translating raw events into financial concepts like payments, trades, deposits, and staking income.
• Standardization Gap: Mapping thousands of protocols into a single canonical cross-chain schema.
• Infrastructure Gap: Read optimized, globally distributed data at web scale.
• Accountability Gap: Auditable methodology, SLAs, and SOC 1 and 2 compliance.

We serve three core personas with the same canonical data foundation:

• Finance, Accounting, and Risk Teams: They need reliable, audit-grade answers for financial reporting, reconciliation, compliance, and risk monitoring.
• Engineers and Product Teams: They require low latency, production-ready infrastructure for wallets, trading systems, and real-time applications.
• Strategy, Research, and Executive Teams: They seek clarity and insight into ecosystem economics, market structure, and user behavior.

Qualifications

• Fluency in AI tools, common failure modes, and modern practices.
• Fluency in SQL - confident in writing, optimizing, and debugging complex queries.
• Experience providing technical support for a SaaS or data product.
• Working knowledge of blockchain data primitives across ecosystems like Solana and EVM chains.
• Familiarity with APIs, data connectors, and ETL tools.
• Comfort with scripting or automation in Python, Bash, or similar languages.
• Strong understanding of Linux environments and command-line tools.
• Excellent communication and documentation skills.
• A proactive, empathetic approach to customer relationships.
• Ability to work independently and take full ownership of issues from report to resolution.

Requirements

• Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations, and other Allium integrations.
• Map customer issues to where the solution exists in Allium.
• Help customers diagnose problems in their data sources and optimize performance.
• Collaborate with engineering to investigate bugs, identify patterns, and ship fixes.
• Develop internal tools and scripts to automate troubleshooting and improve customer response times.
• Write clear documentation and knowledge base articles for customers and internal teams.
• Partner with the GTM and product teams to translate customer pain points into actionable insights.
• Participate in daily syncs to discuss ongoing issues, progress, and improvements.
• Synthesize all of the above into an AI-native system that builds leverage.
• Triage and prioritize incoming issues against customer SLAs.

Benefits

• Medical, Dental, Vision, Life, and AD&D insurance - US folks get 100% coverage for Gold plans, 80% for dependents.
• Meaningful early-stage equity - every full-time employee receives a stock option grant.
• Flexible, trust-based paid time off - we encourage people to take the rest they need.
• Company-sponsored 401(k) plan in the US for long-term savings.