[Hiring] Support Engineer @Ciklum

Role Description

Ciklum is looking for a Support Engineer to join our team full-time in Ukraine. As a Support Engineer, you'll become a part of a cross-functional development team engineering experiences of tomorrow. Our product is a digital music distribution platform that empowers independent artists to showcase, sell, and distribute their music directly to fans. It stands out for its transparent, artist-friendly approach and provides a space for direct engagement between creators and their audience.

• Gain and maintain full knowledge of the company's products and flows
• Proactively work with basic customer requests and report bugs
• Understand and analyze customers' problems, find appropriate and acceptable solutions
• Responsibility for customer support cases coming from emails
• Help to solve problems directly or escalate the issues through the ticket system to the relevant team

Qualifications

• Upper-Intermediate level of English, both written and speaking skills are required
• 2+ years of experience in customer support
• Proficient in Microsoft Office
• Experience with Jira, Confluence, Zendesk/Freshdesk or other systems will be a plus

Requirements

• Curious and being up to the challenge
• Proactive and problem solving
• Strong communication and teamwork
• Service oriented approach
• Methodological and practical
• Prioritizing and multitasking

Benefits

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations