[Hiring] Support Engineer @COMPEX LEGAL SERVICES, INC.

Role Description

If you enjoy digging into complex systems, solving real problems, and making things run better than they did yesterday, this role is for you. We’re looking for a Support Engineer who thrives in a fast-paced environment and takes pride in keeping critical systems running smoothly.

You won’t just be fixing issues—you’ll be improving platforms, partnering with teams across the business, and playing a key role in delivering a seamless experience for users.

What You’ll Be Doing

• Jump into production issues and own them from identification to resolution
• Keep our core platforms running at peak performance
• Troubleshoot across applications, services, and infrastructure
• Break down complex technical issues and communicate them clearly to both technical and non-technical teams
• Analyze and debug code when needed—this isn’t just a ticket-closing role
• Document processes and solutions so we get better every time
• Partner with engineers, product teams, and business stakeholders to improve systems
• Participate in an on-call rotation and step in when it matters most

Qualifications

• 5+ years supporting enterprise systems in a production environment
• Experience working with at least one programming language (TypeScript, .NET, Java, Scala, C++, or Python)
• Strong SQL skills, especially with SQL Server (Oracle is a plus)
• Familiarity with Windows Server and the Microsoft ecosystem
• A solid foundation in troubleshooting across systems—applications, servers, networks, you name it
• Experience in cloud environments like Azure is a strong plus
• Exposure to tools like Jira, Bitbucket, or Confluence is helpful

Requirements

• You’re naturally curious and like figuring out how things work—and why they break
• You stay calm under pressure and can think clearly during incidents
• You can explain technical issues in a way that actually makes sense to others
• You’re organized, detail-oriented, and able to juggle multiple priorities
• You take ownership and don’t wait to be told what to do
• You care about the end user and the overall experience

Benefits

• This is more than a support role—you’ll have a direct impact on the systems the business relies on every day.
• You’ll be part of a team that values problem-solving, collaboration, and continuous improvement, where your ideas and contributions actually matter.