[Hiring] Support Engineer @Precisely US Jobs

Role Description

The primary role of the Support Engineer is to deliver application support and maintenance for SaaS and on-premises customer environments, ensuring continuous 24/7 operation for a range of products, applications, and services.

What you will do:

• Hands-on experience with web technologies and network protocols, including troubleshooting of web application frontends, APIs, and backends.
• Proficiency in writing Linux/Unix commands and shell scripts for tasks such as automation, log analysis, system monitoring, and maintenance. Familiarity with operating system internals is a plus.
• Knowledge of support processes, including Incident Management, Problem Management, and Change Management, as well as experience with ticketing systems.
• Strong verbal and written communication skills.
• Excellent analytical and problem-solving abilities.
• Familiarity with cloud platforms such as AWS, Azure, and/or Google Cloud.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Electronics, or a related field.
• 2-3 years of experience in a similar role.
• Must be a US Citizen/Resident or meet other FedRAMP requirements.

Requirements

• Leverage AI technologies (e.g., GenAI assistants, chatbots, and automation) to enhance productivity, accelerate issue resolution, and improve customer self‑service experiences.
• Apply AI‑driven analytics to support operational data to identify trends, bottlenecks, and opportunities for continuous improvement across the support workflows.
• Utilize AI‑based customer sentiment analysis to proactively surface risks, improve engagement strategies, and drive more positive customer outcomes.
• Promote responsible AI in Support to deliver scalable, secure solutions that meet business and customer goals.

Preferred Requirements

• Understanding of database management systems, including relational database design principles, tuning, SQL execution, and configuration.
• Understanding of networking design principles, including TCP, IP, HTTP/S, S/FTP, SMTP, AS2, and other data communication protocols.
• Strong debugging and problem-solving skills, with experience with C, C++, Java, or other object-oriented languages.
• Understanding of debuggers, system utilities, and performance monitoring tools.
• Detailed knowledge of the following technology is a plus:
  • UNIX/Linux (AIX, Red Hat EL, Solaris, HP-UX) and Windows knowledge and administration
  • Database systems (Oracle, Microsoft SQL Server, DB2, JDBC)
  • Experience working with FedRAMP enterprise customers

Benefits

• This position is 100% remote anywhere in the US.