[Hiring] Support Coordinator @LifeWise Academy

Role Description

As the Support Coordinator, you are attentive, analytical, helpful and efficient. You possess successful administrative and organizational skills and you have strong written and oral communications skills.

As a results-driven and self-motivated individual, you are able to juggle multiple high-priority tasks at once. Your colleagues know you can easily dive into the details to crank out tasks and small projects yourself.

At the end of the day, you do what it takes to get things done. Most importantly, you know this isn't just a job. It's a chance to do something meaningful. A chance to serve others. And a chance to make a life-changing impact on students with the gospel.

Qualifications

• A mature personal Christian faith consistent with the LifeWise Academy Statement of Faith
• Ability to work with and effectively communicate with users of all levels of knowledge and skill
• Exceptional customer service
• Advanced ability to anticipate, diagnose, and problem solve
• Bachelor's degree (preferred)
• Proficient computer skills, including Google Workspace
• Strong verbal and written communication skills
• Comfortable with routinely shifting demands
• High degree of attention to detail

Requirements

• Respond to incoming Support Tickets by providing clear, accurate and professional assistance
• Triage Support Tickets by identifying priority levels and escalating issues to appropriate team members when necessary
• Answer phone calls and live chats
• Manage general inquiry emails
• Assist with ongoing CRM data maintenance (Salesforce)
• Maintain process documentation and collaborate with team members
• Complete a wide variety of administrative tasks and projects
• Assist with in-person and virtual events

Benefits

• From $48,000 per year
• Medical, dental, and vision coverage for qualified employees
• Retirement plan, including employer match
• Generous PTO for qualified employees