[Hiring] Support Center Consultant @PerfectServe

Role Description

PerfectServe’s Help Center Consultants are responsible for optimally applying the PerfectServe, Telmediq, and Patient and Family Communication platforms to meet the changing needs of our established clients. They must:

• Consult with clients to discover and document needs, provide insight and guidance as clinical communication experts, and propose best practice solutions.
• Design and configure high-quality applications that balance the needs of clinicians, patients, and PerfectServe.
• Prioritize and manage many tasks simultaneously in a fast-paced environment.

Key Responsibilities

• Consistently exceed client expectations.
• Engage clients through expert questioning and active listening to understand needs and issues.
• Design applications that produce the best possible experiences and outcomes.
• Document requirements and proposed solutions in multiple formats (e.g., email, Lucid Chart, PowerPoint, Access, Tableau, etc.).
• Configure high-quality solutions optimized for client self-administration and help center support.
• Receive requests to cancel services, acting resourcefully to retain clients.

Success Factors

• Excellent written and verbal communication skills. Succinctly articulates complex ideas and asks effective questions. Able to lead and manage structured discussions.
• Excellent analytical skills. Simultaneously considers the big-picture and precise details. Process improvement focus.
• Broad knowledge of medical specialties and clinical workflows.
• Mastery of the PerfectServe platform and configuration standards.
• Exceptional customer service skills.
• Approachable and a team player. Effective in teaching and coaching.
• Motivated to advance career and company.
• Ability to work in a fast-paced environment and adapt to change.
• Strong work ethic.

Qualifications

• 1–2+ years as a PerfectServe Specialist
• Meeting role expectations and KPI’s

Beneficial Qualifications

• 2+ years as a PerfectServe Shift Leader
• 2+ years as a PerfectServe Implementation Consultant
• Experience with healthcare technology
• Experience in a process improvement role
• Experience in a call center or professional services environment

Benefits

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities