[Hiring] Support Associate @Wolt High Volume

Role Description

We're currently looking for full-time Support Associates to join our team remotely from multiple regions across Greece (Eastern Macedonia and Thrace, Peloponnese, Epirus, Crete etc.). Kindly note that only candidates based outside of Athens & Thessaloniki are eligible for our remote openings.

In our Support team, there is no typical day, and to be successful in the Support Associate role you will need to be:

• Self-motivated
• Creative
• Have excellent interpersonal and relationship-building skills

Our operation is running seven days a week, so this role also requires you to be able to work on weekends.

• Customer Obsessed: Our mission is to provide customers with an out of this world and memorable experience, every time.
• Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members.
• Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants.
• Personal Touch: Creativity is a must in our interactions.
• Attitude: Take ownership beyond the obvious.

What you'll be doing:

• Handling our 24/7 customer, venue partner, and courier partner support together with the team.
• Communicating with customers via chat or over the phone using a Wolt tone of voice.
• Responding to questions and queries from our customers, venue partners, and courier partners.
• Finding solutions to exceed customer expectations.
• Developing our customer, venue partner, and courier partner support together with the team.

Qualifications

• Experience in a customer-facing role or logistics role.
• Fluency in Greek and ability to work in English.

Requirements

• Ability to work during mornings, nights, and weekends (40 hours per week).
• Fast learner and attentive to both small details and the bigger picture.
• Strong multitasking skills to manage multiple incoming interactions simultaneously.
• Expert knowledge of your region's food scene, traffic patterns, and different areas of your city.
• Can-do attitude and readiness to work in a fast-paced startup environment.

Benefits

• Competitive starting pay within the range of €1.000 - €1.045 EUR.
• Opportunity to work in a high-growth environment.
• Be part of an extremely high-performing team.

Next Steps

If you are excited about this opportunity, we’d love to hear from you! We will be reviewing applications on an ongoing basis, so send through your application ASAP.

This position is not eligible for consideration for an equity/RSU grant.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring.