[Hiring] Support Associate @Wolt - English

Role Description

As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes.

• Handling customer inquiries via chat — you’ll be the link between our courier partners, merchant partners, and end users of the Wolt app
• Providing quick and effective feedback, resolving escalations, and managing technical issues
• Reviewing and responding to user feedback
• Overseeing and managing operations in the cities where Wolt operates
• Maintaining a great customer experience and monitoring performance daily
• Working on quality assurance (QA) and platform management

Qualifications

• Excellent communication skills and plenty of patience
• Persistence and kindness help you find the best solution for everyone involved
• Great attention to detail and strong focus
• You’re not intimidated by complex tasks that require quick thinking and good organization
• You handle stressful situations and multitasking with ease
• Making fast decisions in challenging moments is one of your strengths
• You understand the importance of great customer experience
• You’re fluent in both Croatian and English
• You have at least a high school diploma
• You’re comfortable with new apps and systems and adapt quickly
• Any previous work experience is welcome, especially in a similar role — but it’s not a requirement!

Benefits

• Starting gross salary: €1290 + 50% extra pay for weekends, holidays, and night shifts (after 10 PM)
• After 6 months: €1350 gross + 50% extras for weekends, holidays, and night shifts (after 10 PM)
• Meal allowance
• 5-day work week
• At least 25 days of paid vacation, with a possibility for additional paid days off
• 100% paid sick leave for the first 7 days
• Access to the PassSport program
• 15% discount on your Wolt orders
• A clear career development path — your growth as a Support Associate is our priority!
• Employee Assistance Program for you and your immediate family
• Structured mentoring from our Team Leads
• Training sessions, workshops, and learning opportunities to enhance your skills
• 3-week structured onboarding program
• A friendly, tolerant, and inclusive work environment
• All necessary equipment for your work (Dual-screen desktop workstation and headset)
• Additional health insurance (24/7 medical center access, annual health checkups, specialist exams, and diagnostics)

Company Description

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.