[Hiring] Support Associate @Shockbyte

Role Description

We’re looking for a Support Associate to deliver fast, friendly, and reliable support to players and server owners around the world.

• Handle customer tickets covering technical troubleshooting, billing, cancellations, and general enquiries.
• Act as the bridge between users and tech, ensuring every player gets back in the game quickly and every issue is handled with care and precision.

Location Type: Fully Remote

Qualifications

• Excellent written communication skills in English, with a clear, friendly, and professional tone.
• Strong problem-solving and technical reasoning skills.
• Ability to manage multiple support tickets efficiently across billing, cancellations, and technical requests.
• Solid understanding of game server environments and hosting fundamentals.
• Customer-first mindset. Proactive, empathetic, and solution-oriented in every interaction.

Requirements

• 1–2 years of experience in customer-facing technical support.
• Equivalent hands-on experience or self-taught knowledge in game server management, mod/plugin installation, and customer service is equally valued.

Benefits

• Work fully remotely, and team up online in our team Discord.
• Adjust your schedule around when you’re most productive.
• Clear pathways to level up your skills and advance your career.
• Access courses, certifications, and conferences to stay sharp.
• Get a stipend to upgrade your home office setup.
• Participate in virtual team events, from trivia and escape rooms to weekly game nights with the team.
• Receive a custom Shockbyte Merch Pack including hoodies, shirts, caps, mugs, and stickers.
• Meet teammates around the world and represent Shockbyte at events.
• Spin up your own servers and play on us.
• Free tickets to esports and gaming events, including tournaments and gaming expos.