[Hiring] Support Assistant @G.Z.Q.S.O.

Role Description

A U.S.-based company is looking for a dependable, highly organized Recruiting & Candidate Support Assistant located in the Philippines to support our U.S. recruiting operations. This is a candidate communication, scheduling, sourcing support, and administrative position.

You will help us keep applicants engaged and moving through the hiring process by:

• Communicating with candidates through text and other channels
• Scheduling orientations
• Sending reminders
• Following up with applicants
• Maintaining accurate candidate information
• Assisting our recruiting team with day-to-day candidate activity

What You Will Do

Your responsibilities will include:

• Send text messages to applicants and candidates
• Respond to candidate messages promptly and professionally
• Contact applicants regarding available opportunities
• Follow up with candidates who have not responded
• Schedule candidates for orientations and other required appointments
• Send orientation confirmations and reminders
• Follow up with candidates before scheduled orientations
• Contact candidates who miss or fail to attend an orientation
• Reschedule candidates when appropriate
• Confirm candidate availability and continued interest
• Provide candidates with approved instructions and basic information
• Escalate questions or issues to the appropriate U.S. team member when necessary
• Update candidate records and statuses in our applicant tracking system
• Maintain accurate notes regarding candidate conversations and activity
• Help organize candidate pipelines so the recruiting team knows who is ready for the next step
• Assist with posting approved opportunities in Facebook groups and other designated recruiting channels
• Monitor responses to recruiting posts
• Assist with candidate sourcing and basic applicant research
• Help identify applicants who may meet the basic requirements of open positions
• Perform other recruiting-support and administrative tasks as assigned

Systems & Resources You May Use

Training will be provided on the systems and processes required for the position. Our current recruiting resources include:

• Workable – Applicant tracking and candidate management
• Text Request – Candidate text messaging and communication
• ZipRecruiter – Applicant and recruiting support
• Facebook Groups – Candidate sourcing and recruiting outreach
• Additional systems may be introduced as the position develops

What We're Looking For

• Fluent or highly proficient in written English
• Comfortable communicating with U.S.-based candidates
• Professional and friendly in written communication
• Very comfortable sending and responding to text messages
• Organized and detail-oriented
• Able to manage multiple conversations at the same time
• Comfortable working with computers and online systems
• Able to follow instructions and established processes
• Consistent about documenting activity and updating candidate records
• Dependable and punctual
• Comfortable working independently in a remote environment
• Able to recognize when a question should be escalated rather than guessing
• Willing to learn new systems and processes
• Comfortable working during agreed-upon U.S. business hours
• Previous experience with recruiting, staffing, customer service, virtual assistance, appointment setting, scheduling, call centers, or candidate support is helpful but not required

Technology Requirements

• Your own reliable computer
• Reliable high-speed internet connection
• A quiet and professional place to work
• Reliable backup plan for internet or power interruptions
• Ability to use web-based business applications
• Ability to participate in online training and video meetings

What Success Looks Like

Success in this position means:

• Candidates don't get lost because nobody followed up
• Applicants receive timely responses
• Orientations are scheduled correctly
• Candidates receive reminders
• No-shows are followed up with
• Candidate records stay organized and current
• The U.S. recruiting team can quickly see where each candidate is in the process
• Candidates receive a professional, responsive experience from their first interaction through orientation

Compensation

$3.00–$4.00 USD per hour, depending on experience, communication skills, availability, and overall fit. Additional hours and responsibilities may become available based on performance and business needs.