[Hiring] Support Analyst @World Wide Technology Healthcare Solutions

Role Description

The individual we are looking to hire will work to ensure a good flow of our incident backlog is in place. Tickets should be picked up, distributed, collaborated with amongst the team for efficient resolution. The individual will also work with the team of analysts and developers to support and enhance the on-prem and cloud Oracle systems. They will be required to learn our business processes and procedures, participate in meetings with business stakeholders globally, design meetings, and tech meetings, perform proof of concept as and when needed, and get fully involved in all aspects of delivering solutions to the business. Also, this person will be required to test various applications, conduct UAT as necessary, and work with the team to deploy the technical components in production.

Responsibilities

• Participate in the support of existing Supply Chain applications
• Effectively communicate with in ServiceNow Tickets and properly perform troubleshooting steps
• Participate in strategic improvements to the operational resiliency and scalability
• Provide Application solutions across different Oracle Application Technologies and custom platforms for supply chain operations
• Analyze data flow within the Oracle EBS, Oracle Cloud and various boundary and custom web applications to identify solutions
• Work with their technical counterparts to provide functional details of ask and work with them to deliver a technical solution
• Test end-to-end solutions to ensure complete satisfaction of internal and external users
• Create training documents, QA flows and work instructions so that solutions developed can be used by end users

Qualifications

• 5+ years of experience in Oracle EBS/Applications
• Experience in Oracle Fusion Cloud is excellent to have
• Knowledge in AI Tools or willingness to learn
• Basic knowledge of GIT would be preferred to know how to read and troubleshoot code
• Knowledge of supply chain processes: Warehouse Management, Inventory management, Order Management, Purchasing, and Planning processes
• Experience with analysis, setup, configuration, and testing
• Experience with working a support queue
• Ability to write SQL for data mining, analysis, and other purposes
• Understanding Upstream and downstream integration with other modules and third-party and custom applications
• Ability to work and collaborate with business and cross-functional teams
• Strong analytical, troubleshooting, and debugging skills
• Experience and or knowledge of Agile Methodology is a big plus
• Good presentation and communication skills
• Ability to be self-directed and self-motivated
• Ability to be innovative, have outside-the-box creativity, and present alternative ideas
• To be a good active listener and communicator

Requirements

• Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $77,200 to $96,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.

Benefits

• Health, Dental, and Vision Care
• Onsite Health Centers
• Employee Assistance Program
• Wellness program
• Competitive pay
• Profit Sharing
• 401k Plan with Company Matching
• Life and Disability Insurance
• Tuition Reimbursement
• PTO and Sick Leave (starting at 20 days per year)
• Holidays (10 per year)
• Parental Leave
• Military Leave
• Bereavement
• Nursing Mothers Benefits
• Voluntary Legal
• Pet Insurance
• Employee Discount Program