[Hiring] Support Analyst @Toyota Industries Corporation

Role Description

Bastian Software Solutions is currently looking for individuals with strong technical skills and a passion for troubleshooting to join our Support group. This is a customer facing position, so this individual must have strong communication and customer service skills. Our team remotely supports production environments all around the globe to resolve issues and minimize the impact to production.

• Troubleshoot both software and hardware issues
• Work with in-house applications, 3rd party applications, data mining, report building, and complex queries
• Manage databases and indexing
• Potentially promote a software fix
• Take pride in work and be responsible for keeping customers' multi-million-dollar operations running smoothly

Qualifications

• 1-3 years of experience
• BE in Computer Science/IT or MCA

Requirements

• Strong computer skills including Microsoft Office, Microsoft Project, and various Databases (SQL Server and Oracle)
• Willing to travel 15-20% for site visits and support of critical issues
• Minimum one year of experience troubleshooting Exacta as an Analyst II
• Excellent customer service skills; remain positive and calm under pressure
• Excellent troubleshooting abilities and analytical skills
• Ability to write and understand Advanced SQL Queries
• Ability to modify and create SSRS Reports, Stored Procedures, and Triggers
• Ability to review and use Source Code to troubleshoot issues
• Ability to diagnose and fix source code
• Superior oral and written communication skills

Company Description