[Hiring] Supervisor, Patient Access @Sanford Health

Role Description

The Patient Access Supervisor assists in implementing changes and processes to facilitate efficient quality Patient Access services and achieve department goals and objectives established.

• Ensures compliance with processes, policies, and regulatory requirements.
• Performs day to day operations and leads Patient Access functions, which may include admissions, discharges, and transfers (ADT) issues, registration, scheduling, department appointments reporting, and electronic medical record (EMR) issues.
• Assists in developing workflows to generate accurate patient data and aid in effective practice relating to financial details such as pre-authorization, assistance for underinsured and insured patients, and available government programs.
• Assists department management team with procedural changes related to work flows, ADT modules and reimbursements for private, state and federal payers to ensure financial return.
• Collects and compiles data, assesses accuracy and validity of data, interprets data and creates accurate, useful, and timely reports to aid in departmental training.
• Accountable for attainment of department and section goals by distributing work in areas of responsibility to achieve desired goals.
• Emphasizes accuracy, productivity and completion of work within established timeframes.
• Approaches opportunities for improvement in a positive manner fostering a team approach to problem solving.
• Leads cross-functional team(s) in issue resolution, process improvement, and change management.
• Ensures projects are completed accurately and within established timelines.
• Facilitates change and communicates effectively to achieve organizational/departmental goals.
• Orients, trains, schedules, evaluates, and provides ongoing continuing education for areas of responsibility.
• Maintains appropriate staffing levels and communicates with staff effectively on a professional level.
• Mentors staff and empowers professional growth.
• Motivates staff and provides direction, as needed.
• Manages diverse teams of individuals.
• Serves as a role model for staff in professionalism, attitude, knowledge, demeanor and execution of duties.
• Requires use of problem solving and decision making skills in a variety of complex situations.
• Strong quality assurance and critical thinking skills are necessary for success in this role.
• Effective and efficient meeting management skills.
• Must have excellent written and oral communication skills.
• Well organized with the flexibility, creativity and a willingness to implement new ideas.

Qualifications

• Associate's degree in a healthcare or business-related field or 4 years of related experience required.
• Previous experience with health insurance is desired.

Company Description

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.