[Hiring] Student Success Associate @Crimson Education

Role Description

This is a full-time position that can be worked remotely and requires working on Saturdays and Sundays to support global operations and ensure coverage during key periods.

The SSA is an entry-level position in our Service Delivery Team, responsible for providing high-quality service to Crimson clients. The responsibility of an SSA lies in two major aspects:

• Ensuring successful student onboarding and tutor allocation on a global scale.
• Supporting internal stakeholders such as Student Success Managers with projects and administrative tasks.

What success looks like:

• Coordinating and allocating tutors in collaboration with the Tutor Management and Product teams.
• Ensuring client satisfaction through prompt onboarding and tutor allocation at a high quality level, as defined by management.
• Using and maintaining our online management and education systems.
• Keeping communication smooth and timely, both internally and externally.
• Solving problems with stakeholders and tutors when specialized issues or extra support is needed.
• Responding to tutor queries via email or the Crimson App and requesting information or support from other teams when required.
• Completing administrative tasks within the agreed 24 to 96 hour turnaround time from assignment.
• Maintaining strong communication with SSMs and other stakeholders about task progress, roadblocks, and potential improvements.
• Supporting projects and initiatives that improve efficiency and scalability of department processes such as mass tutor allocation and offboarding.
• Taking a proactive approach and suggesting additional tasks that fit within the scope of the role.
• Working independently, setting clear priorities, and supporting global teams when needed.

Qualifications

• Fluent written and verbal communication in English and required local languages.
• Time and Stress Management.
• Confidence, Resilience, Positive attitude (patience, empathy).
• Willingness to learn and go the extra mile.
• Attention to detail.

Benefits

• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work.
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year.
• $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
• Psychologist on staff.
• Insightful fireside chats and workshops to help support our high-performing and ambitious team.
• Radical Candor is a feedback approach we live by.
• We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!