Student Success Associate @Crimson Education
Customer Service
Salary unspecified
Remote Location
Job Type full-time
Posted 1mth ago

[Hiring] Student Success Associate @Crimson Education

1mth ago - Crimson Education is hiring a remote Student Success Associate. πŸ’Έ Salary: unspecified πŸ“Location: Mexico

Role Description

This is a full-time position that can be worked remotely and requires working on Saturdays and Sundays to support global operations and ensure coverage during key periods.

The SSA is an entry-level position in our Service Delivery Team, responsible for providing high-quality service to Crimson clients. The responsibility of an SSA lies in two major aspects:

  • Ensuring successful student onboarding and tutor allocation on a global scale.
  • Supporting internal stakeholders such as Student Success Managers with projects and administrative tasks.

What success looks like:

  • Coordinating and allocating tutors in collaboration with the Tutor Management and Product teams.
  • Ensuring client satisfaction through prompt onboarding and tutor allocation at a high quality level, as defined by management.
  • Using and maintaining our online management and education systems.
  • Keeping communication smooth and timely, both internally and externally.
  • Solving problems with stakeholders and tutors when specialized issues or extra support is needed.
  • Responding to tutor queries via email or the Crimson App and requesting information or support from other teams when required.
  • Completing administrative tasks within the agreed 24 to 96 hour turnaround time from assignment.
  • Maintaining strong communication with SSMs and other stakeholders about task progress, roadblocks, and potential improvements.
  • Supporting projects and initiatives that improve efficiency and scalability of department processes such as mass tutor allocation and offboarding.
  • Taking a proactive approach and suggesting additional tasks that fit within the scope of the role.
  • Working independently, setting clear priorities, and supporting global teams when needed.

Qualifications

  • Fluent written and verbal communication in English and required local languages.
  • Time and Stress Management.
  • Confidence, Resilience, Positive attitude (patience, empathy).
  • Willingness to learn and go the extra mile.
  • Attention to detail.

Benefits

  • Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work.
  • Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year.
  • $1000 individual training budget per year, we love to β€˜Level Up’ (it’s one of our core values)!
  • Psychologist on staff.
  • Insightful fireside chats and workshops to help support our high-performing and ambitious team.
  • Radical Candor is a feedback approach we live by.
  • We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!
Before You Apply
️
remote Be aware of the location restriction for this remote position: Mexico
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Student Success Associate @Crimson Education
Customer Service
Salary unspecified
Remote Location
Job Type full-time
Posted 1mth ago
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️
remote Be aware of the location restriction for this remote position: Mexico
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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