[Hiring] Student Services Representative @The Church of Jesus Christ of Latter-day Saints

Role Description

Student Services Representatives are responsible for providing excellent support to BYU-Pathway Worldwide students through a variety of communication mediums.

Work Schedule:

• This position is remote. Remote positions are available for applicants located in Utah or Idaho.
• Employees are scheduled for specific shifts in coordination with employee availability and staffing needs.
• Additional hours may be available and needed during peak service times, such as the beginning of new semesters.
• Student Service Representatives may sometimes work up to 40 hours based on the employer’s discretion.

To do the work, the following are required for an at-home set-up:

• A quiet workplace
• Laptop or computer with a private at-home set up (no Chrome Books)
• 1024x768 (SVGA) screen
• 4 GB of RAM
• Microsoft Edge and Google Chrome are recommended browsers
• Internet Bandwidth:
  • Minimum: 500 KBps upload speed; 1 MBps download speed (4 Mbps upload; 8 Mbps download)
  • Recommended: 1 MBps upload speed; 2 MBps download speed (8 Mbps upload; 16 Mbps download)

Please Note: All positions are subject to close without notice.

Important:

• By applying for this position, you are indicating that you are currently authorized to work in the United States without sponsorship.
• You are willing to physically reside and perform the work in Utah or Idaho.
• You are currently enrolled as a degree-seeking student at one of the CES Institutions (Ensign College, BYU-Pathway Worldwide, BYU, BYU-Idaho, or BYU-Hawaii Online).

Responsibilities:

• (50%) Student Interactions:
  • Assist BYU-Pathway Worldwide students with various needs using technical skills for inbound and outbound support.
  • Utilize mediums of email, phone, and video calls.
  • Employ critical thinking, problem-solving skills, and interpersonal skills to respond to student inquiries.
  • Maintain a highly developed ability to verbally communicate in a clear and concise manner.
  • Casework represents a large majority of the employee’s responsibilities.
• (25%) Policy Review:
  • Stay abreast with policy changes as indicated in the knowledge base.
  • Remain up to date on standard procedures in a rapidly changing environment.
  • Be regularly evaluated on performance and adherence to policies and procedures.
• (25%) Administration:
  • Participate in special projects and various administrative duties.

Qualifications

• Current CES Student at one of the following institutions:
  • Ensign College
  • BYU-Pathway Worldwide
  • BYU
  • BYU-Idaho
  • BYU-Hawaii (Living in Utah or Idaho)
• High School Diploma/GED or Equivalent or current enrollment in PathwayConnect.
• Students on an F-1 or J-1 visa must currently be enrolled at Ensign College.

Requirements

• Only members of the Church who are worthy of a temple recommend qualify for employment.
• The Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
• Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church.
• The Church will make reasonable accommodations for qualified individuals with known disabilities.