[Hiring] Student - Research Support Assistant @Southern New Hampshire University

Role Description

Southern New Hampshire University is currently seeking a Research Support Assistant to aid in providing research support to Shapiro Library users. This position will work via channels such as live virtual chat and email. The Research Support Assistant will have working knowledge of the Shapiro Library website, including databases and FAQs, and uses these resources to guide library users and answer their questions. This position reports to the Research Support Manager. This is a part-time, hourly position for a student currently enrolled in a degree program at Southern New Hampshire University.

• Serves Shapiro Library users by providing research support services via chat and email
• Develops working knowledge of Shapiro Library services and website, including databases, research guides, and FAQs
• Assists members of the SNHU community with questions related to research and the Library, and refers to other departments as needed
• Utilizes customer service techniques to effectively communicate with users and create a welcoming virtual library environment
• Conducts basic keyword searches for topics to assist users with using the Library databases and has working knowledge of different Library databases and search techniques
• Creates follow-up tickets for chats to be handled by librarians as needed
• Refers to Research Support Manager for help as needed and flags questions for Research Support Manager’s review or follow-up
• Other duties as assigned

Qualifications

• Enrolled in SNHU degree program
• Proficiency in English is required
• Punctual, courteous, respectful and reports to work as scheduled
• Strong typing and written communication skills
• Stable Internet connection and comfortability with learning new technology (LibApps)

Requirements

• Prior customer service or library experience is a plus
• Experience with utilizing libraries for research is a plus
• Ability to work within a remote team environment

Benefits

• Career Readiness: Develop essential job skills such as punctuality, dependability, and strong communication
• Professionalism: Learn the value of effective work habits and the importance of acting as an individual team member to contribute to shared goals of the larger workplace
• Critical Thinking: Effectively search for and utilize data from multiple sources to solve problems and customer service inquiries

Available Hours

• Tuesday through Sunday from 12 (noon) to 10 pm. Weekend availability is strongly preferred

Weekly Hours

• 5-20 hours per week

Required Documents

• Please provide your class schedule along with a resume or a purpose statement detailing qualifications and interest in the role

Compensation

The hourly pay range for this position is $12.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.