[Hiring] Student Finance Representative @Berklee College of Music

Role Description

The division of Pre-College, Online, and Professional Programs (POPP) is seeking a student-focused, detail-oriented Student Finance Representative to support Berklee Online—the premier innovator and largest worldwide provider of online music education. Reporting to the Student Finance Lead, you will serve as a primary remote point of contact for financial inquiries, delivering rapid, high-touch support regarding tuition, payment plans, billing statements, and student accounts.

At Berklee, your work directly supports the next generation of creative leaders.

Key Responsibilities

• Student Account Counseling & Support:
• High-Volume Communications:
  • Manage inbound and outbound calls and emails with urgency and care, meeting data-driven engagement metrics during heavy enrollment windows.
• Financial Advising:
  • Guide students, families, and alumni through tuition statements, payment options, balances, financial holds, refunds, and educational tax forms (1098-T / TL11).
• General Service Guidance:
  • Answer inquiries regarding registration, add/drop procedures, refund policies, and financial aid options, liaising with Military Affairs or Financial Analytics as needed.
• Payment Administration & Operations:
• Payment Plan Administration:
  • Manage tuition payment plans, update CRM configurations, adjust budgets throughout the enrollment cycle, and follow up on returned payments.
• Transactions & Account Audits:
  • Process credit cards, checks, and wire transfers into accounting systems.
  • Audit past-due accounts, conduct collections outreach, and support state escheatment procedures.
• Process Improvement & Mentorship:
  • Track recurring student questions to optimize business processes, while helping onboard, train, and monitor student work-study employees.

Qualifications

• College degree required.
• Minimum of 2 years of successful customer service experience in higher education, banking, sales support, or a student accounts/financial aid environment.
• Strong proficiency in spreadsheet tools (Excel, Google Sheets).
• Familiarity with higher ed software and CRMs (Workday Student, Salesforce, Colleague) is a strong plus.
• Exceptional written/verbal communication, sharp attention to detail, and a solution-oriented mindset that thrives under deadline pressure.

Requirements

• A cover letter is strictly required to be considered for this role.

Benefits

• 100% Remote Flexibility: Deliver high-impact financial counseling to global learners from the comfort of your home office.
• Global Reach: Support more than 75,000 online students across 144 countries in pursuit of their creative and professional goals.
• Cultural Access: Enjoy access to virtual masterclasses, workshops, and music resources from the premier name in contemporary music education.
• Total Rewards: Competitive health/dental coverage, an institutional 403(b) retirement match, generous PTO, and a paid winter break to rest and recharge.
• Hiring Range: $46,000 to $60,000; salary dependent on experience and education.