[Hiring] Student Enrollment Advisor @Charter College

Role Description

Charter College is seeking a motivated and student-focused Student Enrollment Advisor to join our Enrollment Management team. The primary responsibility of the Student Enrollment Advisor is to meet with incoming students and ensure they understand their financial options. This includes:

• Presenting available funding sources
• Assisting with required documentation
• Guiding students through the financial process with professionalism and care

This position plays an important role in the enrollment experience by providing clear, timely, and high-quality financial guidance. The Student Enrollment Advisor is expected to:

• Provide excellent customer service
• Maintain timely communication
• Explain financial information clearly and accurately

The Student Enrollment Advisor does not make financial aid awards or approve funding plans; all decisions are made by the Student Finance Department.

Qualifications

• All federal student loans must be in good standing to maintain access to NSLDS
• Continued employment is contingent upon maintaining loan eligibility
• Associate degree preferred
• Customer service experience required
• Experience in financial aid or student finance preferred
• Strong interpersonal and communication skills
• Ability to provide high-quality service in a fast-paced, enrollment-focused environment
• Strong attention to detail and organizational skills
• Positive attitude and strong sense of accountability
• Ability to manage multiple priorities and meet deadlines
• Proficiency with Microsoft Office and student information systems
• Occasional overnight travel may be required

Requirements

• Meet with prospective and enrolling students by phone, video, or in person in a timely manner
• Provide responsive, professional, and student-centered customer service
• Clearly explain available financial options
• Help students understand how they can make their education financially attainable
• Ensure students feel informed, supported, and comfortable with their financial plan
• Screen students for applicable funding sources
• Guide students through the financial aid process
• Provide entrance counseling to promote responsible borrowing
• Review financial obligations with students
• Collect, review, and submit required documentation accurately and on time
• Meet or exceed established deadlines for file completion and submission
• Document student interactions and activities accurately in CNexus
• Follow all institutional policies and applicable regulatory requirements
• Work closely with Admissions to support a seamless enrollment experience
• Communicate proactively with team members regarding student progress
• Direct students to the appropriate departments for issues outside the scope of enrollment advising
• Support cross-functional teamwork to promote student success
• Maintain timely response to student inquiries and appointment requests
• Maintain accurate and complete student files
• Participate in training and professional development
• Meet established performance expectations related to service, timeliness, and student engagement
• Assist with VA certification and audits as required
• Support departmental initiatives as needed
• Perform other duties as assigned

Benefits

• $21.00 to $23.00 per hour
• Hourly, non-exempt position

Company Description

Charter College is an Equal Opportunity Employer.