[Hiring] Student Accounts Processor @Post University

Role Description

Within the Office of Student Finance, the Student Accounts Processor reports to the Assistant Director of Billing Services and is responsible for working with all active and inactive online and on-site students as it relates to the tuition process for Post University. The Student Accounts Processor provides support to the Assistant Director of Billing Services to meet the highest standards of service. Additionally, they provide excellent customer service to vendors, associates, and students, and proactively use problem-solving skills to promote success and retention.

The Student Accounts Processor is also responsible for administrative tasks, including but not limited to:

• Billing
• Account adjustments
• Stipends
• Graduation
• All other non-counseling student accounts tasks

The Student Accounts Processor troubleshoots to provide resolution to ensure tuition obligations are met, while maintaining compliance with all internal and federal financial aid policy and procedure. Internal customer service is extensive and time-sensitive.

In this position, Post University currently offers the option to work remotely. Candidates must connect their equipment to their home router (Post provides a 50-foot Ethernet cable). No wireless connections are supported. Home internet minimum requirements are:

• 25 Mb download speed
• 15 Mb upload speed
• Latency below 40

The upload speed is essential for a consistent audio connection for the phone system. Candidates whose home network speed does not meet the minimum requirements can independently contact their ISP to upgrade their service before their confirmed start date.

Pay: $21.64/hour; $45,000.00/annually

Qualifications

• Bachelor’s degree or equivalent experience
• Demonstrate leadership skills with a strong emphasis on the Post culture, motivation, delegation, and the effective communication of goals
• Excellent phone, email, and virtual face-to-face communication skills; maintains a positive attitude
• Ability to plan, organize, and implement assigned responsibilities and to work well under pressure to meet established deadlines
• Excellent computer skills; able to use Microsoft Office products and university systems
• Exceptional problem-solving skills and attention to detail
• Energetic and goal-oriented; strong interest in working in a fast-paced environment that requires multitasking
• Monday through Friday, exact hours to be determined by business needs

Requirements

• Possess a thorough understanding of Title IV funds, regulations, and eligibility requirements
• Process stipends in accordance with Title IV rules and regulations
• Possess knowledge of applicable policies, procedures, regulations, and laws to ensure compliance
• Promptly respond to internal customer service issues, concerns, and escalations
• This position requires a flexible schedule and weekend hours to meet the needs of the university
• Perform other duties as assigned, including but not limited to:
• Assist with billing procedures on a term and semester basis
• Review pending charges and update tuition and fee configuration