[Hiring] Recovery Account Processor @U.S. Bank

Role Description

Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include:

• Entering new account information
• Changing information on existing accounts
• Recording transactions
• Answering customer inquiries
• Receiving, classifying, consolidating and summarizing documents and information
• Completing reports and providing administrative support
• Customer service duties such as answering customer inquiries, resolving customer problems, and responding to customer requests for information

Schedule: 8am-5pm Monday-Friday Central Time

Some of the job duties:

• Handle incoming calls related to:
  • Collections
  • Call transfers
  • Account holder inquiries
• Provide timely and accurate responses to customer questions
• Assist in resolving customer concerns
• Retrieve daily web settlements
• Document and update account activity
• Order letters for multiple payments
• Maintain settlement tracker and verify accurate state coding
• Manage inbound calls related to deceased accounts
• Request estate and/or administrator documentation
• Perform collection activities as appropriate

Qualifications

• High school diploma or equivalent
• Typically three to five years of clerical and customer service experience

Requirements

• Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
• Strong customer service skills
• Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
• Ability to identify and resolve/escalate complex problems
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective verbal and written communication skills

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law