[Hiring] Staffing/PEO Relationship Manager @Experian

Role Description

The Staffing/PEO Relationship Manager will collaborate to maintain and expand business relationships, conduct and support retention, client satisfaction and development activities within an assigned account territory for Experian's Employer Services.

• Develop relationships with clients by researching and understanding business needs, responding to client requests, and being the liaison between the client and internal departments.
• Create and maintain strategic account plans for top clients within the portfolio.
• Support the renewal of existing business with the Client Development Executive.
• Responsible for client retention activities and ongoing satisfaction.
• Generate client advocacy that can be used in the market.
• Marshal resources to ensure client satisfaction and pass along voice of client to promote innovation.
• Maintain and expand relationships within client network across various buyer personas.
• Gather data and insights regarding usage to demonstrate business impact and value; ensure usage at projected levels.
• Lead client briefings, quarterly business reviews and executive summaries.
• Collaborate with Customer Success team for data quality best practices and address gaps/opportunities.
• Inform and educate clients on new and existing projects/products.
• Create and refer leads to Client Development Executive.

You will report to the Sr. Director of Relationship Management.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years complex relationship management related experience.
• Experience managing a portfolio of client accounts within the staffing or PEO industry.
• Experience in Employer Services (Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2 and ACA).
• Experience with consultative sales, customer service and project management.
• Ability to travel.

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid or in-office.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.
• Explore all our exciting benefits here: yourexperianbenefits.com .