[Hiring] Staff Technical Support Engineer @Cribl

Role Description

Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software.

• Deep technical understanding of Cribl Products.
• Provide extraordinary technical support to our Enterprise customers across various channels such as Slack, Email, online meetings, etc.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Document and share knowledge inside and outside the company via Slack, Cribl Curious, and team share sessions.
• Follow standard procedures for reproducing and escalating unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
• Provide and document knowledge in the form of knowledge base tech notes, articles, Curious and participate in real-time forums (e.g., Slack) for real-time questions.
• Enable the team(s) around you with created/updated reference-able materials and work alongside Support Engineers as a mentor.
• Engage and direct technical success on customer escalations and product insight.
• This position will require stand-by, on-call, or off-hours duties.

Qualifications

• 2+ years experience with Cribl Products.
• 8-15 years supporting distributed, Big-Data, solutions.
• BS degree in Computer Science, similar degree, or equivalent work experience.
• Passionate about working on and detailing out complex technical issues.
• Expert-level troubleshooting & problem-solving skills; proven critical thinker.
• Excellent client-facing skills, excellent written and verbal communication skills.
• Strong experience with BigData, BigData housing solutions, Linux, AWS, Azure, Networking, API, certificates.
• Some Windows chops are a plus.
• Experience with Regular Expressions and JavaScript.

Requirements

• Experience with Splunk, Elastic, Kafka, Kinesis, or related technologies (BONUS).
• Experience with AWS, Azure, GCP, and other cloud platforms (BONUS).

Benefits

• Competitive salary based on country of employment and individual candidate's job-related knowledge, skills, and experience.
• Eligibility for incentive compensation (commission) for sales and some sales-adjacent roles.
• Participation in the Cribl Corporate Bonus Program for all other roles.
• Benefits package may include retirement/pension support, paid holidays and paid time off, remote office setup support, equity, and other wellness and support programs.
• Benefits vary by country in accordance with local requirements and market practice.
• Base Salary Range: €92,200 — €120,000 EUR.

Company Description

Cribl is a fast-growing, remote-first company with a mission to unlock the value of all observability data. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data.