[Hiring] Sr Customer Operations Manager @GE Aerospace

Role Description

The Strategy and Operations organization is responsible for executing CX operational rhythms necessary to execute priorities and deliver for the customer today as well as to transform the organization in the future. This role will partner with airline customers to put the GE Aerospace FLIGHT DECK operating model into practice at a commercial airline. The objective is to drive a step change in engine availability, mitigate product maturity challenges, and strengthen airline relationships.

• Champion lean culture: Coach, drive, and lead lean behaviors, principles, and practices to build a culture of continuous improvement.
• Lead improvement projects: Coach and lead process improvement initiatives aimed at improving business performance, reducing employee burden, and delivering exceptional customer impact.
• Own regional project execution: Lead and own the execution of prioritized projects across Asia Pacific, South Asia, and Greater China, influencing both customer and GE/CFM teams to deliver measurable, quantified improvements in aircraft availability.
• Strengthen customer relationships: Build strong relationships with customers and support them in developing a sustainable improvement system.
• Establish governance: Follow and update a repeatable governance and project management framework for customer Kaizen events and keep leadership aligned and informed through existing operating rhythms.
• Collaborate with stakeholders: Work seamlessly with key stakeholders, including Safran, product line teams, and regional leaders, to deliver a differentiated customer experience by applying lean to solve the right problems.

Qualifications

• Master's degree in engineering or “STEM” Majors (Science, Technology, Engineering and Math) with a minimum of 15 years of experience.

Requirements

• Hands-on experience with Lean Transformation, Principles & Tools, preferably in a transactional environment.
• Proven experience in teaching, coaching, practicing, and applying lean methods.
• Demonstrated bias for action with the ability to manage multiple priorities under tight deadlines.
• Problem solver: analytical-minded, challenges existing processes, critical thinker.
• Ability to influence without direct authority.
• Experience with data analysis and reporting tools to monitor performance metrics, identify trends, and measure the effectiveness of improvement initiatives.
• Humble: respectful, receptive, agile, eager to learn.
• Transparent: shares critical information, speaks with candor, contributes constructively.
• Focused: quick learner, strategically prioritizes work, committed.
• Leadership ability: strong communicator, decision-maker, collaborator.

Benefits

• Relocation Assistance Provided: No
• This is a remote position.