[Hiring] Sr. BT Support Specialist I @Samsara

Role Description

Samsara is looking for a driven IT Specialist to help create and support Samsara's cloud-first IT strategy, enabling rapid company growth. A typical day may include:

• New site planning
• Network bring-up/troubleshooting
• Managing vendors
• Evaluating new products
• Responding to internal requests for support
• Developing automation to enable us to work better

Our technical team brings a diverse set of technical interests and experiences, from hacking on home automation, modding and racing their cars, building gaming computers, and automotive applications for wireless technologies. We're looking for technically minded builders to join our fast-growing team, where you can have a big impact on the success of the product and the company.

This is a remote position open to candidates residing in Canada only. Relocation assistance will not be provided for this role. You will be required to work Pacific Timezone, between 8:30AM to 5:30PM PST.

You should apply if:

• You want to impact the industries that run our world.
• You are the architect of your own career.
• You’re energized by our opportunity.
• You want to be with the best.

In this role, you will:

• Demonstrate strong admin experience in managing SaaS applications such as Okta, Google Workspace, Slack, and Zoom.
• Have a solid understanding of Okta, including app integrations, automating rules etc.
• Deploy and manage systems that foster collaboration and productivity at scale.
• Plan and integrate the tools and services which run our workplaces.
• Configure and manage cloud-based telephone systems, including call routing, IVR management, system integration with CRM, and end-user handsets/softphones.
• Utilize knowledge of Apple products (Macbooks, iPhones, etc).
• Maintain an escalated tickets queue and respond to requests in a helpful and timely way.
• Document IT policies and procedures.
• Seek opportunities to improve how we work with an eye on continuous improvement & process optimization.
• Drive core operations that keep the company secure and productive.
• Mentor new hires as the organization grows quickly.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Qualifications

• Minimum of 6 years of experience working in an IT Role.
• Must have experience working with Okta, Google Workspace.
• Must have a minimum of 2 years of Tier II escalation support experience.
• Available to work Pacific Timezone, between 8:30AM to 5:30PM PT.
• Must reside in Canada.

Requirements

• Bachelor’s Degree in a STEM related field (Science, Technology, Engineering or Math).
• Technical Certification.

Benefits

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions.

• Annual Base Salary: $88,825 — $114,950 USD

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company.

Beyond compensation, we provide the foundations that enable long-term success:

• A flexible, employee-led remote model
• A professional development stipend
• Comprehensive health and parental leave plans
• And more

If you’re ready to build for the long term and own the outcome, your journey starts here.